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Customer
Engagement

End-to-end customer engagements across the entire customer journey. 

Attract, convert & retain your customers through a personalised journey using an Intelligent CRM Solution.

 

Your business success depends on the experience your customer has with you. This experience is shaped between marketing, sales, delivery and service customer touch points.

 

Manage Leads & Deals

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Track Communications

Exceed Customer Expectations

Automate & Grow

Insights & Reporting

Choose the right intelligent CRM solution for your business needs

Marketing CRM

Increase customer demand & convert more leads.

Sales CRM

Win more deals & improve sales forecasting.

Customer Service CRM

Deliver world-class customer service & improve customer satisfaction.

Field Service CRM

Get the right technician to the right place at the right time, fixing the problem first time.

Mixed Reality

Empower employees and optimise operations with mixed reality applications.

CRM AI

Make the benefits of AI and Machine Learning a reality for your business.

What is CRM?

CRM Strategy – Customer Relationship Management (CRM) strategy helps you streamline processes, build customer relationships, increase sales, improve customer service, and increase profitability.

Why use CRM? – A CRM system helps you keep customer contact details up to date, track every customer interaction, and manage customer accounts. It is designed to help you improve customer relationships and also the Customer Lifetime Value (CLV), and manage the vast amount of data that businesses generate daily.

CRM Technology – Support sales management, deliver actionable insights, integrate with social media and facilitate team communication with a comprehensive cloud-based CRM system that offers complete mobility and access to an ecosystem of bespoke apps. 

Marketing CRM

Attract the right prospects and turn them into qualified opportunities

  • Create seamless customer experiences, increasing customer demand for your products and services
  • Run targeted, multi-channel campaigns and personalise each customer’s journey
  • Track and prioritise leads at every stage with lead-scoring and dashboards
  • Utilise marketing automation with AI-driven campaigns and communication processes
  • Track all campaigns and marketing activities end-to-end to prove marketing effectiveness

Sales CRM

Better understand customer needs, engage more effectively, and win more deals

  • Improve conversion and win rateswith lead and opportunity scoring to identify customers that are most likely to convert and buy
  • Increase sales effectiveness and efficiency by providing easy-to-use tools
  • Automate sales processes so sellers spend more time with customers and less time on administration
  • Grow your business by accelerating deals and spotting new opportunities
  • Proactively identify at-risk deals, gain visibility into conversations, and provide actionable feedback
  • Increase forecast accuracy with pipeline analysis, deal insights, relationship analytics, and conversation intelligence

Customer Service CRM

Deliver a personalised omni-channel customer experience and win customers for life

  • Interact with customers on their preferred channel—from chat, SMS and phone to email and Facebook Messenger
  • Simplify agent and customer experiences with one complete source of customer data using a single, extensible platform
  • Intelligently route cases by topic or channelto the best-fit agent
  • Resolve cases faster with cross-company collaborationand easily connect agents with subject matter experts
  • Learn from your customers based on their feedback submitted through surveys. Measure and act on feedback

Field Service CRM

Resolve service issues the first time, delivering exceptional customer experiences every time

  • Stay up to date with work orders from creation to closing
  • Automatically schedule to align right job skills and best location to get more appointments per day
  • Enhance collaboration between customer service agents, technicians, and more
  • Effectively track customer equipment and service history
  • Easily manage stock, purchase orders, fulfilment requests, and product returns
  • Auto-generate invoices based on services delivered to customers

Mixed Reality

Empower employees and optimise operations with mixed reality applications

  • Remote Assist – Help employees work together even when they’re worlds apart. Dynamics 365 Remote Assist is the mixed reality tool for instant collaboration
  • Product Visualise – Find the right solution and close your sales faster with Dynamics 365 Product Visualise—the mixed reality tool for showcasing and customising products
  • Guides – Improve training effectiveness and understand how employees are performing with Dynamics 365 Guides—the mixed reality tool for learning

 

AI CRM

Make AI a reality in your business using AI powered CRM

  • Sales Insights – Increase sales and improve decision making with AI-powered insights fuelled by customer data
  • Customer Service Insights – Leverage AI-driven insights to make better decisions and proactively improve customer satisfaction with confidence
  • Market Insights – Respond to trends faster with AI-driven social and web insights that help you win fans and build brand loyalty
  • Customer Insights – Gain a 360-degree view of customers and discover insights that drive personalised customer experiences

Get In Touch

Let us assist you with your Customer Engagement Journey

3 Spring Street, Sydney NSW 2000

+61 2 9135 2968

info.au@decisioninc.com